Closing Shift Leader

Leads the closing shift while working alongside the team. Maintains service, checks food quality and safety, organizes cleaning and stock, prepares for tomorrow, and leaves the opening team a clear daily handoff.

  • Obanhmi - Greater Vancouver, BC

  • Full-time or Part-time - Permanent - Hourly

  • $21.50 - $23.50 per hour, depending on experience.

  • All BC ESA entitlements apply.

Male Obanhmi shift leader holding a clipboard beside a branded sandwich prep counter.

About Obanhmi

We run seven Vietnamese sandwich locations across Greater Vancouver, supported by a central production kitchen. A good close matters because it protects food quality, keeps the store clean and secure, and gives the next opening team a strong start.

The Role

The Closing Shift Leader owns the closing shift, not the whole store. This is a hands-on floor leadership role. You will work alongside the team while organizing the close, completing stock and readiness checks, and stepping into prep, service, cleaning, or station support when needed.

You will work with other Shift Leaders so the location has dependable Opening and Closing coverage. You will have support from Leadership and Josen, Obanhmi's Roaming Manager. You will carry out Obanhmi's standards in the store and escalate issues that need a higher-level decision.

This role does not own hiring, scheduling, formal discipline, wage decisions, vendor decisions, or full-store performance.

What You'll Do

Run a Strong Closing Shift

  • Read the opening handoff and turn any open items into a clear closing task plan

  • Confirm closing coverage and assign work across service, prep, drinks, cleaning, order channels, and close procedures

  • Work on the floor during the shift, including prep, service, cleaning, or station support as needed

  • Keep service, delivery orders, and customer pickup orders organized through the end of the day

  • Complete the required end-of-shift POS, cash-control, and order-close steps according to Obanhmi procedure

  • Secure the store properly at the end of the shift

Reset the Store for Tomorrow

  • Complete routine stock counts for bread, proteins, vegetables, drinks, packaging, and key service supplies

  • Check produce and product quality, remove weak product, and flag shortages early

  • Refill required food, sauces, toppings, drinks, packaging, and support items for the next opening shift

  • Follow the approved defrost and next-day prep plan, using good judgment for sales, stock, or holiday needs and reporting meaningful exceptions

  • Complete cleaning, sanitizing, dishwashing, garbage, recycling, and store-reset work with the team

  • Make sure product is labeled, covered, stored, held, or discarded correctly

  • Leave a clear closing-to-opening note that records only missing, incomplete, changed, risky, unresolved, or opening-blocking items

Customer Experience

  • Be the first point of contact for customer issues on shift

  • Resolve routine complaints calmly, professionally, and quickly

  • Step in on remakes, order issues, and service bottlenecks before they escalate

  • Escalate larger customer or staff issues when needed

Safety & Compliance

  • Ensure the team follows company procedures, food safety requirements, and workplace safety standards

  • Double-check safe food handling, product freshness, sanitation, cleaning routines, portion consistency, presentation, labeling, and station cleanliness

  • Keep the store clean, organized, and ready for inspection

  • Report equipment, maintenance, or compliance concerns right away

  • Act on unsafe conditions right away and escalate any food-safety or workplace-safety concern that cannot be corrected safely during the shift

Lead the Shift

  • Assign tasks, follow up on them, and help the team finish critical close work rather than only delegating

  • Coach Team Members in the moment on pace, cleanliness, food handling, accuracy, and customer service

  • Help train new Team Members on closing routines, station setup, food handling, and service standards

  • Report staff and cash-variance concerns using the approved process

  • Flag attendance problems, recurring mistakes, or stronger Team Members to Josen or Leadership for follow-up

  • Complete routine inventory counts accurately and help confirm regular central-kitchen replenishment needs within established par levels

  • On rare approved occasions, pick up simple emergency grocery items such as lettuce or herbs for salad rolls

  • Make time for a monthly one-hour Zoom meeting with Josen and Leadership. This meeting time is paid.

What We're Looking For

Required

  • 6+ months in a keyholder, senior crew, shift leadership, or similar food-service, retail, or QSR role

  • Strong reliability and comfort working through a full closing and reset routine

  • Experience or confidence with food safety, cleaning, inventory counts, and fast-paced customer service

  • Good judgment, attention to detail, and willingness to lead by example on the floor

  • Comfortable giving clear, respectful direction to peers

  • FOODSAFE Level 1 certification, or willingness to obtain it before starting

Assets (Not Required)

  • Experience closing a food-service location

  • Experience with Square POS, cash close, delivery apps, or a self-order kiosk

  • Bilingual in English and Vietnamese, Cantonese, or Mandarin

Compensation

$21.50 - $23.50 per hour, depending on experience.

All BC ESA entitlements apply.

How to Apply

Apply using the form at the bottom of the Jobs page.

No formal cover letter is required. Tell us about the pace you are used to working in and the opening responsibilities you have handled.

Obanhmi is an equal opportunity employer. We welcome applications from all qualified candidates