Opening Shift Leader

Leads the opening shift while working alongside the team. Prepares the store for service, checks food quality and safety, organizes stations, supports the lunch rush, and ensures customers receive a strong start.

  • Obanhmi - Greater Vancouver, BC

  • Full-time or Part-time - Permanent - Hourly

  • $21.50 - $23.50 per hour, depending on experience.

  • All BC ESA entitlements apply.

Female Obanhmi shift leader holding a clipboard beside a branded sandwich prep counter.

About Obanhmi

We run seven Vietnamese sandwich locations across Greater Vancouver, supported by a central production kitchen. Our stores need a strong opening so the team can serve the lunch rush with good food, a clean store, and the right product ready.

The Role

The Opening Shift Leader owns the opening shift, not the whole store. This is a hands-on floor leadership role. You will work alongside the team while organizing the opening, checking that the store is ready, and stepping into prep, service, cleaning, or station support when needed.

You will be scheduled to begin opening procedures before the store opens to customers. You will work with other Shift Leaders so the location has dependable Opening and Closing coverage.

You will have support from Leadership and Josen, Obanhmi's Roaming Manager. You will carry out Obanhmi's standards in the store and escalate issues that need a higher-level decision.

This role does not own hiring, scheduling, formal discipline, wage decisions, vendor decisions, or full-store performance.

What You'll Do

Run a Strong Opening

  • Read the prior closing handoff and turn any open items into clear morning assignments

  • Confirm the opening team is present, ready to work, and assigned to the right stations

  • Open the store safely and complete the opening checklist before customers arrive

  • Confirm required equipment, POS, kiosk, printer, delivery platforms, and scheduled orders are ready for service

  • Set the pace by working on the floor, including prep, service, cleaning, or station support as needed

  • Make sure bread, core food, sauces, toppings, packaging, drinks, and salad-roll prep are ready for the lunch rush

  • Complete the final store walk before opening and correct anything that is not guest-ready

Customer Experience

  • Be the first point of contact for customer issues on shift

  • Resolve routine complaints calmly, professionally, and quickly

  • Step in on remakes, order issues, and service bottlenecks before they escalate

  • Escalate larger customer or staff issues when needed

Safety & Compliance

  • Complete and verify opening food-safety checks, including temperature records and safe dishwashing setup

  • Ensure the team follows company procedures, food safety requirements, and workplace safety standards

  • Double-check safe food handling, product freshness, sanitation, cleaning routines, portion consistency, presentation, labeling, and station cleanliness

  • Keep the store clean, organized, and ready for inspection

  • Report equipment, maintenance, or compliance concerns right away

  • Act on unsafe conditions right away and escalate any food-safety or workplace-safety concern that cannot be corrected safely during the shift

Lead the Shift

  • Assign stations and tasks based on the day's needs, then double-check that the work is complete

  • Coach Team Members in the moment on pace, food handling, cleanliness, accuracy, and customer service

  • Help train new Team Members on opening routines, station setup, food handling, and service standards

  • Keep service moving during busy periods and jump in where the team needs help

  • Flag attendance problems, recurring mistakes, or stronger Team Members to Josen or Leadership for follow-up

  • Leave clear handoff notes for the Closing Shift Leader when something needs follow-up

  • Make time for a monthly one-hour Zoom meeting with Josen and Leadership. This meeting time is paid.

What We're Looking For

Required

  • 6+ months in a keyholder, senior crew, shift leadership, or similar food-service, retail, or QSR role

  • Strong reliability and comfort starting work early enough to prepare a store for opening

  • Experience or confidence with opening routines, food safety, prep, and fast-paced customer service

  • Good judgment, attention to detail, and willingness to lead by example on the floor

  • Comfortable giving clear, respectful direction to peers

  • FOODSAFE Level 1 certification, or willingness to obtain it before starting

Assets (Not Required)

  • Experience opening a food-service location

  • Experience with Square POS, delivery apps, or a self-order kiosk

  • Bilingual in English and Vietnamese, Cantonese, or Mandarin

Compensation

$21.50 - $23.50 per hour, depending on experience.

All BC ESA entitlements apply.

How to Apply

Apply using the form at the bottom of the Jobs page.

No formal cover letter is required. Tell us about the pace you are used to working in and the opening responsibilities you have handled.

Obanhmi is an equal opportunity employer. We welcome applications from all qualified candidates